FAQs
Q: How can I place an order?
A: Simply browse our website, select the product(s) you’d like to purchase, and click “Add to Cart.” Once you’ve added everything to your cart, proceed to checkout and follow the instructions to complete your order.
Q: Can I edit or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes or cancel your order, contact us immediately at support@postureshops.com. We’ll do our best to accommodate your request.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are secure and encrypted for your safety.
Q: How long does shipping take?
A: Shipping times vary depending on your location. Orders are typically processed within 1-2 business days. Standard shipping usually takes 10-15 business days.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Please note that shipping fees and delivery times will vary based on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. Use the link provided to monitor your shipment’s progress.
Q: What is your return policy?
A: We offer a 90-Day Peace of Mind Guarantee. If your product doesn’t fit or meet your expectations, you can request an exchange. For details, check out our Return Policy.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item arrives safely.
Q: Can I exchange an item for a different size or product?
A: Yes! If you need a different size or product, email us at support@postureshops.com to start the exchange process.
Q: How do I know which size to order?
A: Each product has a size chart on its page to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance.
Q: Are your products covered by a warranty?
A: Yes, our products are covered by a quality guarantee. If you experience any issues, reach out to us, and we’ll make it right.
Q: Can I wash my product in the washing machine?
A: Care instructions vary by product. Detailed washing and care instructions are included with each item and listed on the product page.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders, view purchase history, and save your details for faster checkout in the future.
Q: I forgot my account password. What should I do?
A: Click “Forgot Password” on the login page, and we’ll send you an email with instructions to reset your password.
Q: How do I contact customer support?
A: You can reach us by email at support@postureshops.com. Our team is here to help with any questions or concerns.
Q: Do you offer gift cards?
A: Yes! Gift cards are available in various denominations and make the perfect gift for friends and family.
Q: Can I leave a product review?
A: Absolutely! We love hearing from our customers. You can leave a review directly on the product page after your purchase.
Q: Do you offer discounts or promotions?
A: Yes, we often have special sales and discounts. Subscribe to our newsletter or follow us on social media to stay updated.